Return Policy

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Return Policy:

If you are not completely satisfied with a product purchased, you may return it within 30 days of the delivery date for a refund (to your original form of payment only – card or account) or replacement if qualified (eligibility conditions listed below).  If the original form of payment is not available for any reason, a credit note will be issued for the amount of the refund. All shipping, handling, and insurance charges are additional and non-refundable. For all returns, shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning the product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Please contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged (no scratches), clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Please allow 4-8 weeks for processing

Cancellations:

If you have placed an order, it has not yet shipped, and you wish to cancel, please forward your order confirmation to [email protected] to request cancellation. Since the cancellation process may take up to 24 hours, please note that any orders that do ship in the meantime will have to be rejected and/or returned to us. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Furthermore, if received, the package should remain unopened. Once we receive the returned order, the refund will be processed within 48 hours. Shipping charge is not refundable.

Limits and Exclusions:

There are no express warranties except as listed above. BIGDAWGS PROMOTIONS INC shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. In no event shall BIGDAWGS PROMOTIONS INC be liable for any incidental, indirect, special or consequential damages or liabilities (including but not limited to incidental or consequential damages for loss of time, inconvenience, loss of use of product, or any other consequential or incidental loss) in connection with the purchase, use, or operation of the product. BIGDAWGS PROMOTIONS INC is not liable for property damage, personal injury, or death. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.