Can I order a pickup instead of having it delivered?

The system will only show the option if “available in your shipping area”.

What file formats are supported?

The following file formats are supported: Supported File Formats: AVI, MP4, WMV, MOV

What length of video can I install on the standard memory card?

You can upload up to 128MB on our LITE videocards and up to 2GB on our Standard videocards

Is it okay if you just provide the blank video book without printing?

Yes! We offer blank video books in white or black. Go to Bigdawgs Greetings, look for blank cards.

Do we send you the video files? Or do we upload the video ourselves?

Our videocards are designed so that you can upload your own videos

How do I upload my video?

Instructions can be found at http://videoload.bigdawgspromo.com

Can we change the message on the video book after customizing and placing an order?

No man!!

Does the video book have a battery life? is it rechargeable?

The battery is rechargeable via USB cable which is included with your order

Is there a return or warranty on the product?

If you are not completely satisfied with a product purchased, you may return it within 30 days of the delivery date for refund (to your original form of payment only) or replacement if qualified (eligibility conditions listed below).  All shipping, handling, and insurance charges are additional and non-refundable. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to BIGDAWGS PROMOTIONS INC are the responsibility of the customer. Please contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged (no scratches), clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.
Please allow 4-8 weeks for processing.

What if my card is damaged after receiving?

If you receive a damaged item, you must contact us within 7 days by email at [email protected] If you do not contact us within this time period, your damage claim may be denied by the carrier. Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.

What’s the difference between the 2 & 5 Button?

The videoCARD LITE has a manual start feature (push button), no volume control, 128mb memory, and a 450mah li-ion battery.  The videoCARE STANDARD has an autostart feature (when card is opened), volume control, 2gb memory, and an 800mah li-ion battery.

Is it a standard shipping fee?

Shipping fees depend on where you reside and are calculated accordingly with our shipping calculator

How long does it take to receive my card after I order?

If your item is in stock it will ship within 2 business days after we receive payment. Orders within the USA and Canada usually take 4-8 business days via regular mail and approximately 3-6 weeks via economy for International orders.  We cannot guarantee that you will receive your order by a certain date, so please allow sufficient time for delivery when placing your order.

Can I choose my color for the card interior?

At the current time we only offer white as the inner color. We will be offering more customization options in the future. Feel free to sign up to our newsletter for feature updates notices.

Video unit does not play, says “No picture” or “No file”

Please check to see if you followed the proper file naming specifications described in the instructions?

Instructions can be viewed athttp://videoload.bigdawgspromo.com

For example, the first file must be named “1.avi” (or “1.mp4” or “1.wmv” or “1.mov”). This is the initial

video that starts when the card is open. It is also the video associated with button # 1.

The second video must be named “2.avi” (or “2.mp4” or “2.wmv” or “2.mov”) and is associated with

button # 2.

The third video must be named “3.avi” and so

on…

Note that all files must also be placed in a folder called “video” on the microSD card.

Also, please note the following. If your file is outside of the following specs, then it will not play.

How long will it take for International packages to arrive?

Shipping to international destinations usually takes 4-6 weeks with economy shipping.

Do you ship worldwide?

Yes, we ship to most countries worldwide.  To see if we ship to your country and what shipping options we offer, you can enter in your shipping information in the “view cart” page, or during the checkout process.

Is there a faster delivery option?

The shipping options presented during the checkout process are the only shipping options available to your area.

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